Privacy Policy

GENERAL

NEVER FORGET TO SMILE SL with CIF B09590159 with address at Calle Moneda 8, 09003, Burgos, telephone number 947257691 and registered in the Mercantile Registry of Burgos on December 7, 2017 with the registration data in volume 738, book 529, folio 140, page BU-17229 expressly guarantees that the data you provide us with is kept absolutely confidential.

PROCESSING OF YOUR PERSONAL DATA

When you register as a customer or make a purchase, your personal data, as well as the operations carried out and in progress, are incorporated into our "Customer Management" file. You expressly authorize said data to be archived and, whenever you revoke it from us, it will be used to send information about news and offers that may be of interest to you. At any time you can modify all those data in your user's control panel.

• Responsible for treatment: NEVER FORGET TO SMILE SL
• Purpose of the treatment: Manage orders placed by customers
• Legitimation of the treatment: Consent of the owner of the data
• Right of users: Users can exercise their right of access, rectification, cancellation, opposition, limitation of their treatment, as well as request the portability of the data. They also have the right to file a claim with the Spanish Agency for Data Protection if they consider that their data has been processed incorrectly by the data controller.

ADDITIONAL INFORMATION

Who is responsible for the processing of your data?

The person responsible for processing your data is NEVER FORGET TO SMILE SL with address at Calle Moneda 8, 09003, Burgos, telephone number 947257691 and registered in the Mercantile Registry of Burgos on December 7, 2017 with the registration data in volume 738. , book 529, page 140, sheet BU-17229

• Telephone 947257691
• Email smile@smiletiendas.es

What personal data is collected?

The data collected by NEVER FORGET TO SMILE SL is strictly necessary to process the order of its customers. As a general rule, the data requested is:

• Name and surname
• Shipping address (road type, road name, road number, portal, stair, city, province, postal code, country)
• Phone
• Contact email
• DNI exclusively in the case of shipments to the Canary Islands, Ceuta and Melilla, due to fiscal imperatives.

The payment data is collected by the page of the bank that manages the collection. In the event that you request a legal invoice, your tax information will be required in order to issue it.

NEVER FORGET TO SMILE SL customers provide their data voluntarily, registering through the website. At that time, a user profile will be created whose purpose is to manage the order made by the client. The creation of these user profiles is necessary for the correct development of the commercial relationship between NEVER FORGET TO SMILE SL and the client.

On the other hand, through his user profile, the client can access the following data:

Information required when creating an account

• Personal information: Name and surname, email address,
• Address information: Telephone, Type of road, Name of the road, Number of the road, Rest (portal, stairs, etc.), City, Province, Postal Code and Country
• Login information: password, password confirmation

The client can sign up to receive the newsletter by clicking on the box below the email with the legend "Sign up for the newsletter"

Data accessible through the user profile:

• Contact information: First and last name, email address
• Newsletters: If you are subscribed to the "general subscription"
• Address book:
• Default billing address
• Default shipping address

Possibility of editing this information in each of the sections.

NEVER FORGET TO SMILE SL uses the data of its clients to:

• Identify the customer.
• Follow up on the order placed.
• Manage incidents in relation to the order.
• Update our records.

NEVER FORGET TO SMILE SL makes use of Google site statistics.

NEVER FORGET TO SMILE SL is present on social networks and, in addition to these, it provides users with the possibility of communicating through different means of social communication. The treatment of the data of the people who become followers, establish a link or are related to NEVER FORGET TO SMILE SL through the social networks or the means of communication made available to them, will be governed by the legal notice of our website and the conditions of use, privacy policies and other regulations for access, use and the like of the corresponding social network or medium. The user is aware of them and will have previously accepted them.

NEVER FORGET TO SMILE SL undertakes not to collect unnecessary information about its customers or users, to treat with extreme diligence the personal information that may be provided and to comply at any stage of the data processing with the obligation to keep due secrecy.

How long our customer data is kept

NEVER FORGET TO SMILE SL will keep the data of its clients while it manages their order, as long as the user has not requested its deletion and during the necessary conservation periods in accordance with current regulations.

NEVER FORGET TO SMILE SL undertakes to keep and keep the personal data that its clients provide us confidential, guaranteeing their security and avoiding access by unauthorized third parties.

NEVER FORGET TO SMILE SL may disclose to the competent Public Authorities the personal data and any other information that it has and is required through its computer systems, in accordance with the applicable legal and regulatory provisions. In the cases in which NEVER FORGET TO SMILE SL may be subject to some type of liability derived from a relationship or legal obligation or from the execution of a contract or from the application of pre-contractual measures, the personal data will be kept for the period of time legally established.

Legitimation of NEVER FORGET TO SMILE SL to process the data of its clients

The legal basis of NEVER FORGET TO SMILE SL for the treatment of the data of its clients is their consent. The treatment of the same is necessary to be able to manage the orders placed by the clients.

data integrity

The user must fill in the forms and provide NEVER FORGET TO SMILE SL with true, exact, complete and current data. In any case, the user will be solely responsible for any damage or loss, direct or indirect, that could be caused to another person if the information and data provided are not true, exact, complete and current.

NEVER FORGET TO SMILE SL reserves the right to exclude from the services offered any user who has provided false, inaccurate, incomplete and out-of-date data, without prejudice to other actions that proceed by law.

Anyone has the right to obtain confirmation as to whether NEVER FORGET TO SMILE SL is processing their personal data or not.

Interested persons have the right to access their personal data, request their rectification when they are inaccurate or their deletion when, among other reasons, they are no longer necessary for the purposes for which they were collected.

In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case they will only be kept for the exercise or defense of claims.

The client, and for reasons related to their particular situation, may oppose the processing of their data. In this case, NEVER FORGET TO SMILE SL will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims prevents it.

The client may withdraw their consent to the processing of their data without affecting the legality of the treatment based on the consent prior to its withdrawal.

The exercise of these rights can be processed by contacting NEVER FORGET TO SMILE SL through:

• User control panel.
• Through the email address smile@smiletiendas.es. In this case, they must be addressed from the same email address with which the user was created.

Finally, the client has the right to file a claim with the Spanish Agency for Data Protection in cases in which they consider that NEVER FORGET TO SMILE SL has treated their data incorrectly.

In accordance with the provisions of Organic Law 15/99, of December 13, on the Protection of Personal Data and the development regulations, you can, at any time, access, modify or request that we cancel your personal information from our database through our website or by sending an e-mail to smile@smiletiendas.es.

The treatment and management of the same complies with the provisions of Royal Decree 994/1999, of June 11, which approves the regulation of security measures for automated files that contain personal data.

NEVER FORGET TO SMILE SL, under no circumstances, sells information about its clients to third parties nor will it transfer any of their data.

CREDIT CARD DETAILS

NEVER FORGET TO SMILE SL never receives your credit card details, they are sent directly to BBVA, who processes the payment and notifies us of the completion of the operation.

SECURITY

NEVER FORGET TO SMILE SL takes all necessary measures to protect the confidentiality of your personal information.

Only authorized employees have access to the databases that store user information or the servers that host our service.

MODIFICATIONS

NEVER FORGET TO SMILE SL reserves the right to modify its confidentiality policy due to a change in legislation, jurisprudence or in accordance with its criteria or business practice.

For any questions or clarification regarding our confidentiality policy, please contact us at smile@smiletiendas.es

USE OF COOKIES

NEVER FORGET TO SMILE SL uses cookies to facilitate Internet browsing. These are files that, on their own account or that of a third party contracted to provide measurement services, may use cookies when the client browses the Web. Cookies are files sent to the browser by means of a web server in order to record the User's activities during their browsing time.

Through the use of cookies, it is possible for the server where the Web is hosted to recognize the web browser used by the client, in order to make browsing easier, allowing, for example, access to users who have logged in. previously registered, access the areas, services, promotions or contests reserved exclusively for them without having to register each time they visit. They are also used to measure the audience and traffic parameters, as well as to control the progress and number of entries. But they never harm your computer.

The client has the possibility of configuring his browser to be notified of the reception of cookies and to prevent their installation on his computer. Please consult the instructions and manuals of your browser for more information.